Director of Project Management

The Director of Project Management is responsible for leading and developing the Project Management team to ensure high-quality execution, client satisfaction, and operational efficiency. This role involves overseeing project lifecycle management, risk assessment, resource allocation, vendor relations, and process improvement. The Director will collaborate with senior leadership, sales teams, and design teams to enhance project delivery and maintain the highest standards of service. 

Duties and Responsibilities 

Strategic Leadership & Team Management 

• Develop an employee-oriented culture focused on customer service, process efficiency, and continuous improvement. 
• Hire, mentor, and develop a high-performing Project Management team, ensuring alignment with company goals.
• Conduct weekly staff meetings to align on project priorities and challenges. 
• Implement performance reviews, set individual and team goals, and provide continuous feedback.
• Maintain a balanced workload across the team and ensure appropriate resource allocation.
• Foster a collaborative and high-performance work environment, empowering employees to take responsibility for their roles.

Project & Process Management 

• Oversee and manage all incoming project requests, ensuring clear timelines and expectations.
• Establish and enforce best practices for project execution, from initiation to completion.
• Develop and maintain standardized project management processes and tools for consistency and efficiency.
• Monitor project error rates, financial impact, and risk mitigation strategies to enhance accuracy and profitability. 
• Evaluate and ensure that the project management team adheres to industry best practices and company standards.

Client & Vendor Relations 

• Serve as the primary liaison between Project Management, Sales, and Design teams to ensure seamless collaboration.
• Build and maintain strong relationships with clients, focusing on engagement, trust-building, and personalized service.
• Oversee vendor and contractor relationships, ensuring compliance with contractual agreements and performance expectations. 
• Conduct annual business reviews with vendor partners to assess performance and areas for improvement. 

Risk Management & Quality Assurance 

• Identify and mitigate risks associated with project execution, ensuring proactive problem-solving.
• Develop and monitor contingency plans for potential project challenges. 
• Ensure adherence to budget, timeline, and quality standards across all projects. 
• Lead initiatives to reduce project errors and cost impacts, improving overall efficiency. 

Technology & Tools 

• Maintain proficiency in project management tools, Microsoft & Google Suites, Plangrid, and other relevant software.
• Continuously explore and implement new technologies to enhance efficiency and collaboration.

Corporate Citizenship & Professionalism 

• Maintain consistent attendance, punctuality, and engagement in company initiatives.
• Uphold company policies, including expense management, hybrid work guidelines, and professional  communication standards. 
• Foster a positive team culture by supporting colleagues, celebrating successes, and maintaining a professional work environment. 
• Travel up to 30% of the time for client meetings, vendor reviews, and team training sessions. 

Qualifications & Experience: 

• Bachelor’s degree or higher in Business, Project Management, or a related field or equivalent experience.
• 10+ years of industry experience with a strong background in project management.
• Prior leadership experience preferred.
• Proven ability to manage large-scale projects, budgets, and teams.
• Strong knowledge of furniture or commercial interiors industry is preferred.
• Experience with risk assessment, vendor relations, and process optimization.
• Excellent communication and collaboration skills across cross-functional teams.
• High proficiency in project management software, financial tracking, and workflow automation tools.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.